Waiting Room Sign

• Standard Tracked | £3.99 (up to 2KG) £5.99 (2KG+) - This is a Royal Mail Tracked 48 delivery which usually arrives within 2 - 3 working days. 

• Express Tracked | £7.99 - This is an Express DPD delivery which is usually delivered within 1 - 2 working days

• Free Delivery | £0.00 - Royal Mail Tracked 48 delivery which usually arrives within 2 - 3 working days. Orders over 60cm in length will be sent via DPD only.

When will you ship my order?

• We endeavour to dispatch all in stock orders within 1 - 2 working days but during busy period this can be increased to 3 working days depending on volumes and staff issues. 

• Please note not every item is in stock, any increased lead times for items are at the top of the product page. 

• Orders placed on a Friday, over the weekend and Bank Holidays will be processed the next working day. We do not dispatch the same day so please allow 1 - 2 days for your order to be dispatched. If you require your order urgently please call us on +44(0)1746 710 777 before placing your order.   

• All orders will either be sent via a Tracked 48 Hour Royal Mail Service or via an Express 1 - 2 working day with DPD depending on your choice at the checkout. Orders over 60cm in length will be sent via DPD only. 

• *FREE SHIPPING is via a Royal Mail 48hr Tracked service. If you require your order urgently you must select DPD at the checkout regardless of qualifying for free delivery.

• NOTE: We will contact you if, for any reason, we are unable to fulfill your online order from our warehouse.

• Remote destination charges: Occasionally customers live in remote locations and unfortunately couriers can often make an extra charge for this. This issue only becomes evident when we are dispatching your order. If an extra fee is payable we will contact you. At this point you may cancel your order for a refund or pay the additional charge.  

• All international orders are sent via Royal Mail Tracked (for parcels up to 2kg) or a DHL Express 3-5 working day service worldwide and are priced depending on weight & size. 
• Please note due to COVID-19 there might be delivery delays which are out of our control. 
• If you have any questions regarding delivery costs please contact us via our contact page

CUSTOMS CHARGES

All parcels sent outside of the UK are subject to customs charges, this now includes the EU as of January 1st 2021. (PLEASE READ BELOW FOR NEW EU RULES)

Will my parcel be subject to customs charges? 

All parcels sent outside of the UK are subject to customs charges.

Customs and Tax

Please note that unless your order is in the EU and under €150, orders from NON-UK countries have 20% tax deducted at source when you select the country of delivery on our site. Customers may incur Duty or Tax payment on delivery depending on your country's import laws. This is paid to DHL on delivery as they fast track customs by paying the duty for you and there may also be a handling fee. 

What happens if customs charges are refused?

Import duties and handling fees are not Yester Home's responsibility. If you refuse to accept delivery and we have to organise the order to be returned to us, you will have to pay the courier and any duty costs out of any refund we make to you.

YesterHome.com cannot be held responsible for any charges that customs enforce on a parcel.

How long will my parcel be held in customs?

The courier will attempt to clear your parcel as quickly as possible through customs; however, there are occasions where customs in the delivery country shall require additional information to assist in the clearing of the goods.

Generally customs will contact the recipient directly and for this reason, we request for you to ensure that you include all up-to-date and correct contact details for the courier during the ordering process.

NEW EUROPE SYSTEM - IOSS

If your order is being shipped to the EU and the total order value (including postage) is under €150 then VAT will be collected upfront via the IOSS (Import One Stop Shop). This means there will be NO VAT or duties to be paid once your order arrives in the EU and all payments are made for this upfront. You will see this amount as TAX at the checkout. 

For all orders over €150 the IOSS system is no longer valid and VAT/customs charges will be charged when a parcel arrived at customs. 

Customs charges are determined when the parcel arrives, therefore it’s impossible for us to determine whether you’ll be charged and by how much in advance. 

You can check the order value for whether you will be charged Duties by the De Minimus Threshold for each country below. 

Call us on: +44(0)1746 710 777

Email: enquiries@yesterhome.co.uk

If you have an existing order, please quote your order number when calling so we can action your query quickly. 

We are open Monday - Friday 9am - 5pm, any messages sent outside this time will be responded to at our earliest convenience. 

Our current office opening times are: