PACKING YOUR RETURN
Please ensure goods are packaged properly as damaged items will not be refunded in full.
As many of our items are powder coated they are susceptible to being chipped easily if not packaged thoroughly.
Brass and Bronze will scratch easily so please avoid damage by packaging each item thoroughly and separately.
Please ensure all fixings are also returned as we will charge £0.30 per fixing we do not receive which will be deducted from your refund.
SENDING YOUR RETURN
We do not pay for returns unless the item(s) is damaged or incorrect.
If you have received an incorrect or damaged item please contact us via our contact page. If you can attach some photos showing the damage this would be appreciated. We will then send you a Royal Mail Tracked 48 return label, you can drop this at your local post office or have it collected from your home using this link for a small fee - https://send.royalmail.com/collect/youritems
If you wish to return your item for another reason, eg. 'the item is not suitable' then please arrange postage yourself.
Royal Mail is ideal for most items up to 2KG however items over this weight are advised to be sent via a courier.
If returning from outside the UK please contact us first via our contact page. Returns received which incur Duties or Tax charges will be charged against the return amount so please contact us before returning for more information.
HOW TO RETURN
SMALL PARCELS - You can easily book a parcel to be collected from your home or dropped at a local post office using Royal Mail Click & Drop here - CLICK HERE
LARGE PARCELS - You can easily book a parcel to be collected from your home or dropped at a local collection point using this website.
If you have any questions or queries regarding returns please email us via our contact page.