FAQ
Ordering
Do promotional/discount codes include sale items?
Sale items are not included unless specified otherwise.
Are hardware samples available?
We are working on sample discs, we currently recommend ordering small pieces (30mm knobs) in different finishes and return the products you do not need within 30 days.
Why am I not receiving my welcome email?
If you are experiencing any issues please try using the following link:
https://omniform1.com/forms/v1/landingPage/5cfd78f48653ed3ed5352c31/6499aa6273e91c8256cb5d65
How long do I have to amend or cancel an order?
Orders can only be amended or cancelled within 1 hour of purchase. Please contact us at enquiries@yesterhome.co.uk and we will be happy to assist you.
What do I do if I haven't received my order?
Please contact us at enquiries@yesterhome.co.ul or use our live chat.
How do I make sure I order the right size?
Sizing is detailed in the product description for each item on our website, for items like brackets and kitchen handles please make sure the item is correct before ordering. If you need a measurement that isn't shown, please contact us.
How do I apply for a trade account?
You can apply for a trade account easily here
I have ordered the wrong items, what should I do?
Shipping
Do you ship worldwide?
Yes, we ship worldwide, please see our 'delivery' page for more information.
Does the lead time include delivery?
Lead times and delivery are separate, see individual product listings for details
Who pays for customs, duties and taxes?
All orders are sent DDU (Delivered Duties Paid) so there's no nasty surprises on arrival.
When will I receive my order?
Once your order is dispatched you will receive an email with the tracking info. You will also receive an email directly from the courier used.
Alternatively you can email us at enquiries@yesterhome.co.uk.
Returns
What is your return policy?
Please see our returns policy here.
What should I do next if items arrive damaged or they are incorrect?
Any order issues including damaged or missing items need to be reported within 30 days from arrival, via enquiries@yesterhome.co.uk with images/evidence of the damage in order for us to replace or refund. Please inspect all items on arrival to ensure everything is undamaged and correct. Any issues outside of the 30 day window will not be refunded or replaced.
Can I send more than 1 order back in the same parcel?
Of course you can, you will just need to provide the order numbers for each return.
Contact Us
How do I contact your company if my question isn’t answered here?
If you have checked FAQs, and you have been unable to find the answer you are looking for please contact our team as follows:
Call us: +44(0)1746 710 777
Email us: enquiries@yesterhome.co.uk