Do promotional/discount codes include sale items?
Sale items are not included unless specified
How long do I have to amend or cancel an order?
Orders can only be amended or cancelled within 1 hour of purchase. Please contact us at email@example.com and we will be happy to assist you.
What do I do if I haven't received my order?
Please contact firstname.lastname@example.org
How do I make sure I order the right size?
Sizing is detailed in the product description for each item on our website, for items like brackets and kitchen handles please make sure the item is correct before ordering.
How do I use my bluelight discount?
It doesn't appear on the blue light website, but if you email email@example.com with proof (i.e screenshot of your card) we can provide a discount code
Do you ship worldwide?
Yes, please see our 'delivery' page on the website for details based on your country of residence: click here
Does the lead time include delivery?
Lead times and delivery are separate, see individual product listings for details
What are the international taxes, duties, etc., that I have to pay?
All parcels sent outside of the UK are subject to customs charges. Please see our Delivery Information
What is your return policy?
If your item is unwanted, damaged or the wrong size we will happily refund within 30 days (of order arrival date) providing the item(s) have not been used or installed in any way. If the item is unreturnable there will be a notice on the product page. Please include a copy of your original invoice in your package with a note stating the reason(s) for your return.
Please see our returns page for further information: Returns Information
What should I do next if items arrive damaged or they are incorrect?
Any order issues including damaged or missing items need to be reported within 30 days from arrival, via firstname.lastname@example.org with images/evidence of the damage in order for us to replace or refund. Please inspect all items on arrival to ensure everything is undamaged and correct. Any issues outside of the 30 day window will not be refunded or replaced.