Refund policy

Returns

Please download, print, and include our returns form inside your parcel - CLICK TO DOWNLOAD

  • Please send all returns to: Yester Home Ltd, Unit 4, Meadleys Farm, Pattingham, WV6 7HE
  • You may return your items within 30 days from the date your order arrives.
  • Returns made after 30 days may still be accepted, but you will receive a shop credit instead of a refund.
  • You can book your return using the Evri portal here or alternatively, you can arrange your own return via a courier of your choice. 
  • Made-to-order items are non-refundable and non-returnable unless damaged or incorrect. 
  • Once your return has been checked and processed, your refund will be issued.
  • We do not offer free returns unless your item is incorrect, damaged or faulty.

Important:
– Ensure items are securely packaged and boxed to avoid damage during transit.
– All original fixings and components must be included. Missing screws will be charged at £0.30 each. 
– Refunds will only be issued for items in unused, undamaged and resaleable condition.

If your order arrives damaged or faulty, please email a photo to: enquiries@yesterhome.co.uk.

Order Issues

  • Any problems with your order — including missing or damaged items — must be reported within 30 days of delivery.
  • Please check your items upon arrival. 
  • After this window, we are unable to offer replacements or refunds.

International Returns

  • If you are returning an item from outside the UK, please contact us first at enquiries@yesterhome.co.uk
  • Returns that incur customs duties or taxes on arrival with us will be deducted from your refund, so please email us before returning to avoid these charges. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exchanges

  • If you’d like to exchange an item, please return it following the instructions above.
  • A refund will be issued once your item is received and processed.
  • You can then place a new order for the alternative product.