Yester Home is a small family business specialising in beautiful hardware and homeware. Founded in a Shropshire village in 2011, Yester Home offers a timeless collection of handcrafted ironmongery, lighting, and interesting kitchen accessories. We provide unique items that add charm and style to your home. Based in Wolverhampton, our business aims to make your house feel like a home.

We’re looking for a Customer Service Assistant to join our small, passionate team and deliver an exceptional customer experience while providing vital operational support during maternity cover.

You’ll be the friendly, knowledgeable voice behind Yester Home — helping our customers with their orders, managing returns and replacements, and ensuring smooth order flow between our online store, warehouse, and couriers.

This is a hands-on role where you’ll combine empathy, efficiency, and attention to detail — perfect for someone who loves great design, enjoys helping people, and takes pride in keeping things beautifully organised.

Customer Service

• Respond to customer enquiries via email, live chat, phone, and social media (Instagram, Etsy, Shopify)
• Provide product advice, order updates, and after-sales support with warmth and professionalism
• Handle returns, replacements, and warranty queries with care and brand-aligned tone
• Manage customer feedback and reviews, ensuring issues are resolved promptly.

E-Commerce Operations

• Process and monitor orders via multiple sales channels
• Liaise with our warehouse / 3PL partner and couriers
• Update product and order information (e.g., tracking numbers, stock alerts, notes)
• Prepare simple reports on returns, courier delays, or common support themes

Brand & Communication

• Maintain the Yester Home tone of voice — warm, elegant, and confident
• Support the marketing team with customer-related insights and stories
• Occasionally assist with social replies or influencer enquiries

• 1–2 years’ experience in customer service or e-commerce operations
• Excellent written communication (confident, clear, brand-aware)
• Experience using Shopify or a similar e-commerce platform
• Strong admin and multitasking skills

• Work with a small, friendly, and creative team that values craftsmanship and great customer experience
• Gain insight into the full e-commerce process — from order to delivery
• Flexible working and a warm, down-to-earth culture
• Opportunity to contribute to a beautiful British brand during an exciting period of growth