CUSTOMS CHARGES

EU Orders

All parcels sent outside of the UK are subject to customs charges, this now includes the EU as of January 1st 2021. 

IOSS

If your order is being shipped to the EU and the total order value (including postage) is under €150 then VAT will be collected upfront via the IOSS (Import One Stop Shop). This means there will be no VAT or duties to be paid once your order arrives in the EU and all payments are made for this upfront. 

For all orders over 150 the IOSS system is no longer valid and VAT/customs charges will be charged when a parcel arrived at customs. 

Customs charges are determined when the parcel arrives, therefore it’s impossible for us to determine whether you’ll be charged and by how much in advance. 

You can check the order value for whether you will be charged Duties by the De Minimus Threshold for each country below. 

Country De Minimis Threshold Value on Customs Duty De-minimis Threshold Value on VAT/GST (or similar taxes)
Australia AUD 1000 --
Austria EUR 150 EUR 22
Belgium EUR 150 EUR 22
Canada CAD 150 CAD 40
China CNY 50 CNY 0
Czech Republic EUR 150 EUR 22
Denmark DKK 1150 DKK 80
Estonia EUR 150 EUR 22
Finland EUR 150 EUR 22
France EUR 150 EUR 22
Germany EUR 150 EUR 22
Greece EUR 150 EUR 22
Hong Kong HKD 0 HKD 0
Hungary EUR 150 EUR 22
Iceland 0 ISK 1500
India INR 1000.00 INR 0.00
Ireland EUR 150 EUR 22
Italy EUR 150 EUR 22
Japan JPY 10,000 JPY 10,000
Latvia EUR 150 EUR 22
Lithuania EUR 150 EUR 22
Luxembourg EUR 150 EUR 22
Mexico USD 50 USD 50
Netherlands EUR 150 EUR 22
Norway NOK 350 NOK 0
Poland EUR 150 EUR 22
Portugal EUR 150 EUR 22
Russian Federation EUR 200 EUR 200
Saudi Arabia  SAR1000.00 0
Singapore SGD 400 SGD 400
Slovenia EUR 150 EUR 22
Spain EUR 150 EUR 22
Sweden SEK 1600 EUR 22
Switzerland CHF 5 --
Taiwan TWD 2000 TWD 2000
United Arab Emirates AED 1000 AED 0
United Kingdom GBP 135 -- (Abolished Effective Jan 01, 2021)
United States USD 800 --

Does the price I pay include customs charges?

The price you pay does not include customs charges or taxes as these are not known at the time the order is placed.

The decision is made by the relevant authorities in the delivery country who will contact your recipient if there are any charges to be paid. 

Customs and Tax

Please note that orders from NON-UK countries have 20% tax deducted at source when you select the country of delivery on our site. Customers may incur some small Duty or Tax payment on delivery depending on your country's import laws. This is paid to DHL on delivery as they fast track customs by paying the duty for you and there may also be a handling fee. Import duties and handling fees are not Yester Home's responsibility. If you refuse to accept delivery and we have to organise the ordered to be returned to us, you will have to pay the courier and any duty costs out of any refund we make to you.

What happens if customs charges are refused?

There is a risk that the parcel will be abandoned or returned to the sender. These actions may not be free of charge and as each country has different rules we cannot give any specifics.  

YesterHome.com cannot be held responsible for any charges that customs enforce on a parcel.

How long will my parcel be held in customs?

The courier will attempt to clear your parcel as quickly as possible through customs; however, there are occasions where customs in the delivery country shall require additional information to assist in the clearing of the goods.

Generally customs will contact the recipient directly and for this reason, we request for you to ensure that you include all up-to-date and correct contact details for the courier during the ordering process.

***Coronavirus International delivery information***

We are working with our airline and postal/courier partners across the globe to maintain services. However, delays should be expected. Many countries have implemented special measure to combat the spread of COVID-19, especially for signature services to maintain social distancing. 

The situation is changing daily. Most major export routes remain open, and we continue to accept and process mail, although customers may experience varying levels of delay.

  • All International Orders are sent via a DHL Express 1-2 day service (please note Remote areas might incur an additional charge, if this happens we will email you prior to dispatch)
  • DHL are delivering as normal with minimal delays due to COVID-19 but please allow an extra 1 - 2 days for delivery during this difficult time.