International Delivery

WORLDWIDE FAST DELIVERY WITH DHL EXPRESS 

We ship all around the world to 220 countries using DHL Express, which is a reliable, fast and trackable service. 
We are part of DHL’s GoGreen project which aims to make all shipments carbon neutral.
  • All international orders are sent via Royal Mail Tracked (for parcels up to 2kg) or a DHL Economy (Europe Only ) / Express (Worldwide) service and are priced depending on weight & size. 
  • If you have any questions regarding delivery costs please contact us via our contact page

EUROPEAN COUNTRIES & IOSS

If your order is being shipped to the EU and the total order value (including postage) is under €150 then VAT will be collected upfront via the IOSS (Import One Stop Shop). This means there will be NO VAT or duties to be paid once your order arrives in the EU and all payments are made for this upfront. You will see this amount as TAX at the checkout. 

For all orders over €150 the IOSS system is no longer valid and VAT/customs charges will be charged when a parcel arrived at customs. 

Customs charges are determined when the parcel arrives, therefore it’s impossible for us to determine whether you’ll be charged and by how much in advance. 

CUSTOMS CHARGES

All parcels sent outside of the UK are subject to customs charges, this now includes the EU as of January 1st 2021. (PLEASE READ BELOW FOR NEW EU RULES)

Will my parcel be subject to customs charges? 

All parcels sent outside of the UK are subject to customs charges.

Customs and Tax

Please note that unless your order is in the EU and under €150, orders from NON-UK countries have the local tax rate deducted at source when you select the country of delivery on our site. Customers may incur Duty or Tax payment on delivery depending on your country's import laws. This is paid to the shipping company on delivery as they fast track customs by paying the duty for you and there may also be a handling fee. 

What happens if customs charges are refused?

Import duties and handling fees are not Yester Home's responsibility. If you refuse to accept delivery and we have to organise the order to be returned to us, you will have to pay the courier and any duty costs out of any refund we make to you.

YesterHome.com cannot be held responsible for any charges that customs enforce on a parcel.

How long will my parcel be held in customs?

The courier will attempt to clear your parcel as quickly as possible through customs; however, there are occasions where customs in the delivery country shall require additional information to assist in the clearing of the goods.

Generally customs will contact the recipient directly and for this reason, we request for you to ensure that you include all up-to-date and correct contact details for the courier during the ordering process.